Privacy Policy for TenBuddy

1. Introduction

Tbuddy ("we", "our", or "us") is a B2B communication and performance management platform developed by The Edu Network (TEN) to support education consultants, partner agencies, and internal teams. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use the Tbuddy platform, available at https://tbuddy.tenagents.com.

2. Information We Collect

• a. Personal and Business Information: Names, email addresses, phone numbers, roles, agency affiliation, business details, and branding elements.
• b. Student Information: Student names, academic profiles, documents, and application data shared by authorized agency users.
• c. Platform Usage Data: IP addresses, browser and device types, location, login timestamps, user actions, and page visits.
• d. Commission and Performance Data: Commission earned, payment history, and agent performance analytics.
• e. Uploaded Documents and Files: Academic records, ID documents, and other sensitive files.

3. How We Use Your Information

• Enable collaboration between consultants and institutions
• Manage and track student applications
• Provide real-time updates and document sharing
• Calculate commissions and track performance
• Personalize portal with agency branding
• Ensure system security and functionality
• Improve platform features and user experience

4. Sharing of Information

We do not sell or trade personal data. Information may be shared with:

• Authorized users in your agency or partner institutions
• Trusted third-party vendors under secure contracts
• Legal/regulatory bodies as required by law

5. Data Security

• AES-256 encryption (in transit and at rest)
• Secure cloud services (e.g., AWS, Firebase)
• Role-based access and two-factor authentication
• Regular security reviews and assessments

6. Data Retention

Data is retained as necessary for operational, legal, or contractual purposes. Deletion requests can be sent to the contact provided below.

7. Your Rights and Choices

You may have rights to:

• Access or correct personal data
• Request export or deletion of data
• Object to or restrict certain data uses

Email your request to: privacy@tenagents.com

8. Third-Party Integrations

Tbuddy integrates with tools like Google, Zoho, and Microsoft. These services have their own privacy policies which apply to your data used via their APIs.

9. Cookies and Tracking

We use cookies and analytics tools to:

• Track usage and optimize the platform
• Remember sessions and preferences
• Enhance user experience

You can disable cookies via your browser settings.

10. International Data Transfers

If you're accessing Tbuddy from outside India, your data may be transferred internationally. We implement appropriate safeguards like standard contractual clauses.

11. Updates to This Policy

This policy may be updated occasionally. Updates will be posted here with the revised effective date. Continued use of Tbuddy means you accept the changes.